Terms & conditions

Terms and Conditions – Christopher Farr Cloth Ltd

Introduction

This Website (www.christopherfarrcloth.com) (the "Website"), is owned by and operated by or on behalf of Christopher Farr Cloth Ltd, 7 Albert Buildings, 49 Queen Victoria Street, London EC4N 4SA. If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by telephone on +44 (0) 207 349 0888 or by email at shop@christopherfarrcloth.com or by post using the below correspondence address:

Christopher Farr Cloth
Unit No 4.01 - 4.02 The Plaza, 535 Kings Road, London, SW10 0SZ, United Kingdom

Company Registration Number 3868176
VAT Registration Number GB744359612

OFFER TERMS AND CONDITIONS

PROMOTIONAL OFFERS

From time to time, Christopher Farr Cloth run promotions and offers on selected products or lines. A full list of the current offers can be found here at current offers, we refer to these collectively as our "Promotional Offers”. All qualifying Promotional offers will be automatically applied to your order both on-line and in-store. All of our Promotional offers are subject to the below terms and conditions:
1. They are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated;
2. They cannot be used in conjunction with any other offer;
3. They are valid for a limited period as specified in the marketing communication on the website, they cannot be used outside of that period;
4. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and
5. All orders are subject to stock availability, and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

USE OF WEBSITE

These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions ("Terms") apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.

Please read these Terms carefully and make sure that you understand them before ordering any product from our website. You should save or print a copy of these Terms for future reference.

If you do not agree to these Terms, you must cease using and accessing this Website.

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

Your use of our website is governed by these Terms and our Privacy Policy, or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy (e.g., dealing with orders and accounts, processing payments). You will notify our customer service team of any changes to that information.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law, or the rights of any third party or was not respectful to others.

ORDERS / PLACING AN ORDER

By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on +44 (0) 207 349 0888, by email at shop@christopherfarrcloth.com or by post using the address given above. Calls to our Customer Service team are charged at the local rate (BT customers only, other network providers may vary). All our calls may be recorded for training and monitoring purposes.

By placing an order via this Website, you are making an offer to Christopher Farr Cloth to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order for goods, we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Christopher Farr Cloth for the sale and delivery of our goods will only exist once an order has been accepted, processed, and despatched to you. We will take payment from your credit/debit/PayPal account at the time you place your order for any made to order items. This does not affect your legal rights.

Prices and availability of goods are subject to change without notice.

DELIVERY

Please note that a delivery charge will be added to your order value where appropriate and at check-out. Our dispatch times depend on our third-party suppliers, so delivery timescales are indicative only. We will do our very best to deliver your order within the estimated time of delivery.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. For printed product, we cannot guarantee the exact replication of print placement displayed for each product on the website. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

STOCK AVAILABILITY

We endeavour to display all items currently available on our website and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. If the item is available to purchase on back order, we will provide a promise date for expected delivery. However, if a product is truly out of stock, you will not be able to add it to your shopping basket.

DELIVERY

OUR RETURNS POLICY

FABRIC AND WALLPAPER

The Company does not accept returns or exchanges for Cloth fabric or wallpaper which has been cut, altered and/or hung. Returns and exchanges of Cloth fabric and wallpaper in other circumstances shall be accepted only at the sole discretion of the Company and then only if the claim is notified in writing to the Company within 7 days from the date of delivery and the customer pays a 30% restock fee at the time of return of the product.

ACCESSORIES

If you are unsatisfied with your accessories order we will be happy to offer an exchange, refund or replacement on all items returned to us within 14 days of the date of receipt of goods assuming they are in their original, unopened and unused condition. We regret that we do not issue refunds on the original cost of postage. This does not include returns made on the bases of damaged or incorrection items.

For UK returns please contact us at shop@christopherfarrcloth.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Orders cannot be cancelled once dispatched.

The buyer may send the item back at their own expense once a return is accepted by us. Any items that do not reach us are the responsibility of the customer.

Refunds will only be processed once items are received and inspected. Items must be returned within 14 days of the return request or items will be automatically sent back.

For EU and INTERNATIONAL returns, we require customers to make all return arrangements and retain proof of postage. Any items that do not reach us are the responsibility of the customer. Customers are responsible for taxes and duties. Customs duties and sales taxes are non-refundable through Christopher Farr Cloth. However, you may be able to recover these costs by contacting your local customs bureau directly.

If you receive an item that is damaged or broken then please inform us immediately, quoting your order number. Please follow the returns process detailed above. Following verification of the damage, we will look to arrange an exchange, refund or replacement depending on your preference.

PRICES

All prices quoted on this Website are accurate at the time of publication, are quoted in Pounds Sterling, Euro, or US Dollars and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU, then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

GENERAL TERMS AND CONDITIONS - DISCLAIMER & LIMITATIONS OF LIABILITY

While Christopher Farr Cloth uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Christopher Farr Cloth will not be responsible for any errors or omissions or for the results arising from the use of such information. While Christopher Farr Cloth takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Christopher Farr Cloth will not be responsible nor liable for your use of any other websites which you may access via links within this Website Christopher Farr Cloth does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with The Christopher Farr Cloth. The entire liability Christopher Farr Cloth under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Christopher Farr Cloth will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Christopher Farr Cloth may assign or transfer any of its rights or subcontract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these Terms except with the specific permission in writing of Christopher Farr Cloth.

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Christopher Farr Cloth or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all the material available on this Website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with Christopher Farr Cloth; and

Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

LAW AND TERRITORY

To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our website are governed by English law, and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.