Please note that a delivery charge will be added to your order value where appropriate and at check-out. Our dispatch times depend on our third-party suppliers, so delivery timescales are indicative only. We will do our very best to deliver your order within the estimated time of delivery.
OUR RETURNS POLICY
The Company does not accept returns or exchanges for Cloth fabric or wallpaper which has been cut, altered and/or hung. Returns and exchanges of Cloth fabric and wallpaper in other circumstances shall be accepted only at the sole discretion of the Company and then only if the claim is notified in writing to the Company within 7 days from the date of delivery and the customer pays a 30% restock fee at the time of return of the product.
If you are unsatisfied with your accessories order we will be happy to offer an exchange, refund or replacement on all items returned to us within 14 days of the date of receipt of goods assuming they are in their original, unopened and unused condition. We regret that we do not issue refunds on the original cost of postage. This does not include returns made on the bases of damaged or incorrection items.
For UK returns please contact us at firstname.lastname@example.org
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Orders cannot be cancelled once dispatched.
The buyer may send the item back at their own expense once a return is accepted by us. Any items that do not reach us are the responsibility of the customer.
Refunds will only be processed once items are received and inspected. Items must be returned within 14 days of the return request or items will be automatically sent back.
For EU and INTERNATIONAL returns, we require customers to make all return arrangements and retain proof of postage. Any items that do not reach us are the responsibility of the customer. Customers are responsible for taxes and duties. Customs duties and sales taxes are non-refundable through Christopher Farr Cloth. However, you may be able to recover these costs by contacting your local customs bureau directly.
If you receive an item that is damaged or broken then please inform us immediately, quoting your order number. Please follow the returns process detailed above. Following verification of the damage, we will look to arrange an exchange, refund or replacement depending on your preference.